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Exchanges & Returns
You can return any item purchased on www.dehanche.com within 14 days of the delivery date. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged or if the item is returned after the 14 day window, Déhanche reserves the right to refuse the return. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item. To initiate the return process, please contact care@dehanche.com detailing your name, order number, and item(s) you're looking to return. If an item is sent back outside of the return window, the return will be refused and customer service will contact the sender via the email associated with the order number. The customer will have the option to pay for return shipping or forgo a refund.
SHIPPING POLICY
Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via APC - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.
Orders Outside of the US
Please contact care@dehanche.com detailing your name, order number, and item(s) you're looking to return. Déhanche offers courtesy exchange shipping, but the customer is responsible for covering the return shipping cost. Return eligibility is dependent on the same conditions detailed in our 'exchanges and returns' policy.
Exchanges & Returns
You can return any item purchased on www.dehanche.com within 14 days of the delivery date. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged or if the item is returned after the 14 day window, Déhanche reserves the right to refuse the return. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item. To initiate the return process, please contact care@dehanche.com detailing your name, order number, and item(s) you're looking to return. If an item is sent back outside of the return window, the return will be refused and customer service will contact the sender via the email associated with the order number. The customer will have the option to pay for return shipping or forgo a refund.
SHIPPING POLICY
Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via APC - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.
Orders Outside of the US
Please contact care@dehanche.com detailing your name, order number, and item(s) you're looking to return. Déhanche offers courtesy exchange shipping, but the customer is responsible for covering the return shipping cost. Return eligibility is dependent on the same conditions detailed in our 'exchanges and returns' policy.