Déhanche | Exchanges & Returns

You can return or exchange any item item purchased on www.dehanche.com within 14 days of the delivery date. Items marked final sale are non-refundable, but may be eligible for size exchange based on availability. Belts returned with a pre-paid label must be sent within 7 days of initiating the return.

To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged in any way will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged, or if an item is sent back without initiating the return process, Déhanche reserves the right to refuse the return and will either keep the item or send it back at the customer's expense. Belts sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.

Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via DHL - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.

For US Based Clients

Please follow the steps below:

STEP 1 

To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Please start the process at https://dehanche.loopreturns.com

STEP 2

Fill in your order number and delivery zip code, then select the products you would like to return or exchange. If you would like to try a different product, color, or size from the collection, you are able to do so within the loop portal.

STEP 3 

The loop portal will walk you through each step,and once you submit, a prepaid label to return your belt for a return or a refund will be available for download. Please pack your items carefully and inside your duster bags (as this is considered part of the product) Attach this label to your package and drop off at your nearest carrier. 

STEP 4 

If you requested an exchange, the exchanged belt(s) selected will be dispatched within 3 business days of dropping off your return at your local post office. If you requested a refund, it will be processed within 10 business days of receiving your return. Customers are responsible for ensuring the belt arrives at our warehouse. We are unable to process a refund without having received your package.

For Returns Outside of The US

Clients outside the United States are responsible for organizing and covering the cost of shipping their returns or exchanges back to Déhanche. A return address will be provided at the end of the Loop registration process. For exchanges, a fee of 30 USD applies to dispatch the new shipment. Once this fee is paid, there will be no additional charges for shipping, taxes, or duties. 

After arranging your return, please email a copy of the tracking number along with your original order number to care@dehanche.com. For exchanges, your new belt(s) will be shipped within 5 business days of receiving your return at our warehouse. Please allow up to 10 business days during sale periods or holidays due to the volume of orders and returns.

Please follow the steps below:

STEP 1 

To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Please start the process at https://dehanche.loopreturns.com

STEP 2

Fill in your order number and delivery zip code, then select the products you would like to return or exchange. If you would like to try a different product, color, or size from the collection, you are able to do so within the loop portal. There is a 30 USD fee to exchange a belt. 

STEP 3 

The loop portal will walk you through each step,and once you submit, an address for return will be provided. The customer is responsible for sending the belt back to the given address for exchange or refund. Please pack your items carefully and inside your duster bags (as this is considered part of the product) Once you have sent the belt(s) back please provide the tracking number to our email, care@dehanche.com , so we can monitor its arrival. 

STEP 4 

If you requested an exchange, the exchanged belt(s) selected will be dispatched within 5 business days of your return delivering. During periods of high volume, like sales or holiday, this may be up to 10 business days. If you requested a refund, it will be processed within 10 business days of receiving your return. Customers are responsible for ensuring the belt arrives at our warehouse. We are unable to process a refund without having received your package. 

Refund Processing

If you requested a refund, please allow 5-10 business days after your return has been delviered at our warehouse for your refund to be processed. All items are hand checked and approved by our team. If an item is ruled as worn, stained, or damaged, a member of our team will reach out via our care email. During periods of high volume, like sale periods or holiday, please allow an additional 3 - 5 business days for processing.

Please contact care@dehanche.com with any additional questions or concerns, or special requests.