Déhanche | Exchanges & Returns

You can return or exchange any item item purchased on www.dehanche.com within 14 days of the delivery date. Items marked final sale are non-refundable, but may be elligible for size exchange based on availability. Belts returned with a pre-paid label must be sent within 7 days of initiating the return.

To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged in any way will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged, or if an item is sent back without initiating the return process, Déhanche reserves the right to refuse the return and will either keep the item or send it back at the customer's expense. Belts sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.

If you submitted a request for an exchange, the requested belt will be sent to you within 3 business days of your return actively tracking.

For orders outside of the US, the customer is responsible for purchasing a return label from a carrier of their choice and sending the exchange or return back. The original shipping cost will not be refunded. If you would like to exchange your belt - there is a $30 shipping fee to send out the new item. Once this has been paid, there will be no additional or unexpected charges for shipping, or taxes and duties. If you have any questions about the policy, please reach out to us at care@dehanche.com.

Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via DHL - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.

1. To begin the process, please visit https://dehanche.loopreturns.com
2. Enter your order number and shipping zip code
3. Select the products you would like to return or exchange
4. Follow the instructions on the portal and pack the belt along with the packing slip for return

US clients

Please use the prepaid label provided once the return is registered. An item must be returned within 7 days of intitating the return. Items returned after the 7 day initition period may be denied.

Clients outside of the US

Please send the return back to the address provided during your loop return process.

If you requested a refund, it will be sent within 10 business days of the order being received at the warehouse

If you requested an exchange, the items you exchanged for will be sent within 3 business days of your return label tracking.

Please reach out to care@dehanche.com with any additional questions or concerns, or special requests.