Exchanges & Returns Policy
You can return or exchange any item item purchased on www.dehanche.com within 14 days of the delivery date. Items marked final sale are non-refundable, but may be elligible for size exchange based on availability. Belts returned with a pre-paid label must be sent within 7 days of initiating the return. To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged in any way will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged, or if an item is sent back without initiating the return process, Déhanche reserves the right to refuse the return and will either keep the item or send it back at the customer's expense. Belts sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.If you submitted a request for an exchange, the requested belt will be sent to you within 1-3 business days of your return actively tracking.For orders outside of the US, the customer is responsible for covering the return shipping cost. The original shipping cost will not be refunded. If you would like to exchange your belt - there is a $30 shipping fee to send out the new item.
SHIPPING POLICY
Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via DHL - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.
How to Initiate a Return or Exchange
- To begin the process, please visit https://déhanche.loopreturns.com
- Enter your order number and shipping zip code
- Select the products you would like to return or exchange
- Follow the instructions on the portal and pack the belt along with the packing slip for return
Exchanges & Returns Policy
You can return or exchange any item item purchased on www.dehanche.com within 14 days of the delivery date. Items marked final sale are non-refundable, but may be elligible for size exchange based on availability. Belts returned with a pre-paid label must be sent within 7 days of initiating the return. To be eligible for a return or exchange, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged in any way will not be accepted. Each item is thoroughly hand inspected. If the product is ruled as damaged, or if an item is sent back without initiating the return process, Déhanche reserves the right to refuse the return and will either keep the item or send it back at the customer's expense. Belts sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.If you submitted a request for an exchange, the requested belt will be sent to you within 1-3 business days of your return actively tracking.For orders outside of the US, the customer is responsible for covering the return shipping cost. The original shipping cost will not be refunded. If you would like to exchange your belt - there is a $30 shipping fee to send out the new item.
SHIPPING POLICY
Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via DHL - all duties and taxes are included and paid within checkout to avoid unwanted surprise costs on delivery. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.
How to Initiate a Return or Exchange
- To begin the process, please visit https://déhanche.loopreturns.com
- Enter your order number and shipping zip code
- Select the products you would like to return or exchange
- Follow the instructions on the portal and pack the belt along with the packing slip for return