Exchanges & Returns
You can return any item purchased on www.dehanche.com within 14 days of the delivery date. To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used, altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.
SHIPPING POLICY
Déhanche belts are made in Italy, but company headquarters are in California and belts will ship from Maryland from the our Warehouse, typically by UPS Ground or Standard, and Internationally via APC - all duties and taxes are provided and paid for by the client before shipping to help you avoid unwanted surprises. For special requests, please contact care@dehanche.com. Belts will typically dispatch within 24 hours of order Monday-Friday.
Orders in the EU
Please notify us on care@dehanche.com. providing your order’s number. Put the invoice (the one you received with your order) inside the package and ship it by a secure shipping service to the following address:
Déhanche
C/O Lorry Industries
95 Walsh Way, Building 3
Denton MD 21629
410.479.6700 ext 1
Orders outside the EU
Please notify us on care@dehanche.com providing your order’s number, we will then issue a proforma invoice, which has to be attached to your return. Put the original invoice (the one you received with your order) inside the package. Affix the proforma invoice (the one you received via email) on the outside of the package, so that all the details are easily visible.
Please ship your return by a secure shipping service to the following address:
Déhanche
C/O Lorry Industries
95 Walsh Way, Building 3
Denton MD 21629
410.479.6700 ext 1
All returns from outside the EU sent without Déhanche proforma invoice shall be refused.
Déhanche Distribution is the official worldwide distributor of the brand Déhanche. Please note that we can receive only packages with the receiver's name stated as Déhanche Distribution.
We kindly recommend using the following shipping services: DHL, UPS, GLS, FedEx, InPost (in Poland and Italy). Please note that the return via USPS and Royal Mail may take much longer to process.
Please note that the costs and risks involved in the return of items are borne by the sender. Déhanche cannot be held responsible in the event of loss, theft, or damage of the parcel. Parcels for which the Customer’s identification (surname, first name, address, and a tracking number) is not possible shall be refused.
For all International returns, unless an item is damaged or faulty, the customer is required to arrange and pay for the return of the product.
EXCHANGES
Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at care@dehanche.com. If the item is in our warehouse we will then hold it for you and as soon as we receive your return, we will ship it to the address from your original order.
Should you be interested in exchanging your product for a different color or style, please return it and place a new order.
REFUND
In order for the quality control to accept the return, the product must be returned in the full condition in its original packing, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.
Once our quality control team has approved the return, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.
Please note that for orders from outside the EU with a DDP (Delivery Duty Paid) shipping option, the refunded amount will be equal to the price paid at checkout less the import duties and taxes as these charges are only collected on behalf of the Customer's national tax authorities and are not charged by Déhanche.